The Greater Reading Chamber Alliance (GRCA) is your premier regional resource for professional development. We have been delivering professional development programs for over 20 years; we know a thing or two. It’s easy to teach leadership concepts, the hard part is turning the learning into skills and behaviors that drive results, and that is where we excel.
Our interactive programs are all about peer-to-peer learning, applying new skills and assessing how effectively new skills work for participants. Leadership development is not about a full-day event, but rather about learning new skills over time. This allows participants to test new skills and share what worked and where they need further development. Programs are available under a pay-as-you-go model affording you the flexibility to engage how and when it will be most beneficial for you.
Check out our Training Calendar to see when these programs are offered, or call 610.898.8386 for more information and to learn how to bring these program to your organization.
Lead Worker Certificate Series
12-week course
Chamber members: $690/person
Future Chamber members: $860/person
Have great employees that are ready to take the next step into a lead role? Send them to the Leader Worker Certificate Program. This 12-week course will set them on the path to success by reviewing lead worker expectations, how to provide productive feedback and deal with conflicts as well as improving their work habits.
Reading Truck Body’s James Templin said the program not only improved his problem-solving skills, but also his listening.
“I’ve learned to be more open as far as listening to the employee’s statements
and assessing certain situations to solve problems that arise,” he said.
Providing this training to your employees will not only improve retention rates, but it will demonstrate the clear career path that most are looking for when accepting a lower-level position. While this training is especially suited for those working in a manufacturing environment, it is applicable for workers in numerous industries who are looking to learn effective communication skills.
Learning objectives include:
- Identifying key characteristics of an effective leader
- Identify listening styles and how to adapt to communicate more effectively
- Understand what motivates and demotivates employees
- Recognize why employees underperform
- Discover how to communicate with other communication styles
- Determine what is important to your leader
- Identify work habits, both good and bad
- Explain why it’s important to address poor work habits in team members
- Compare constructive and destructive conflict
- Use a six-step approach to address conflict
- Recognize which form of communication to use in the workplace
- Describe the benefits and challenges of a multi-generational workforce
Supervisor Training Module 1: Principles of Supervision
6-week course
Chamber members: $695/person
Future Chamber members: $860/person
Hiring outside talent costs your company time, money and other precious resources. Supervisor Training Module 1 training allows your business to promote employees from within. In just six weeks, your employee(s) will discover the supervisor’s role in management, how to understand groups and develop teams. The program also offers beginning guide to emotional intelligence, which similar programs don’t cover. Attendees also take a DISC assessment, which provides common language employees can use to better understand themselves and those they work with to reduce conflict and improve workplace relations.
Unique Snacks’ Erica Frazer learned how becoming a better listener creates a more cohesive team from attending the Supervisor Training Series.
“I have begun to become a better listener. I believe that if I take the time to work on becoming a better listener, my team will feel more heard and therefore become a better group of employees. I want my employees to know that the company and I care about their needs and concerns,” she said.
Have employees who are ready to take the next step into a supervisory role or current supervisors who need the extra help sharpening their skills? Supervisor Training Module 1 will put them on the road to leading successful teams.
Session Topics for Module I include:
- Supervisor’s Role in Management
- Understanding Yourself and Others (DISC)
- Communication & Listening
- Understanding Groups & Developing Teams
- Emotional Intelligence Part 1
- Emotional Intelligence Part 2
Supervisor training Module 2 – Managing Performance & Developing Employees
6-week course
Chamber members: $690/person
Future Chamber members: $860/person
Developing your employees into strong, capable leaders takes time and resources that you and your leadership team may not have. Supervisor Training Module 2 will do that hard work for you. In the second, 6-week module, attendees continue their growth by further examining key skills of the supervision such as managing a diverse workforce, providing relevant feedback and how to communicate clear expectations.
R.M. Palmer’s Perry DeJesus said that taking Supervisor Training Series significantly improved his communication skills.
“Communication has greatly improved over the last eight months. I have seen poor
communication skills, and I have started to work with my leads on letting production
workers know what is expected and also how to do what is expected,” he said.
Turn your supervisors into better communicators; their entire team will reap the benefits.
Session Topics for module 2 include:
- Managing a Diverse Workplace
- Motivating & Recognizing Employees
- Developing & Coaching Others
- Delegating Effectively
- Creating Performance Standards
- Providing Performance Feedback
Supervisor Training Module 3 – Leveraging Workplace Relationships for Organizational Success
6-week course
Chamber members: $690/person
Future Chamber members: $860/person
Difficult personalities and inefficient work habits can creep into even the most well-run businesses. Do your supervisors have the necessary tools to adequately handle those employees and situations? Supervisor Training Module 3 gives them the confidence and skills needed to handle those challenging issues that arise in every workplace. Attendees will take a deep dive into more sensitive supervising issues such as conducting performance reviews, effective disciplinary action and conflict management.
Dan Marshall, New Castle Lawn & Lawnscape, Inc. Partner/Operations Manager said the Supervisor Training Series is a critical piece in the success of the business.
“The GRCA supervisor training modules have been a huge help to our organization. The content is relative, instructors are knowledgeable, and the format is engaging. We have sent many of our division supervisors through this training and will continue to do so,” he said.
Session Topics for module 3 include:
- Conducting Performance Reviews
- EEO & The Law
- Effective Disciplinary Action
- What’s Wrong with you? Conflict Management
- Communication for the 21st Century
- Problem Solving & Decision Making
Essentials of Effective Management: Driving Organization results
5-week course
Chamber members: $695/person
Future Chamber members: $895/person
Can your business managers be considered effective if they aren’t meeting the organizations goals? The answer is obvious, but so is what your business can do about it. In Essentials of Effective Management: Driving Organizational Results, attendees will take steps beyond the basics of just influencing others. During this five-week course, they will be challenged to learn active communication, how to sell their ideas and lead across boundaries.
Hafer Petroleum’s Shelby Hafer gained better listening skills, as well as how to be more present in her everyday interactions with employees from attending the Essentials of Effective Management program.
“I have learned to be more present in listening and conversation. With the many distractions
in today’s world, this is something often and quickly forgotten. The feeling of being present during communication can truly make a difference in engagement,” she said.
GRCA BREAKTHROUGH ACADEMY – Personal, Professional, & Leadership Growth
3-month academy
Chamber members: $3,000/person
Future Chamber members: $3,700/person
Enrollment is limited to 8 individuals.
Providing an impactful, transformational learning opportunity that facilitates participant-specific “breakthroughs” is the inspiration for an advanced professional program.
The three-month Breakthrough Academy—facilitated by Executive Coach, Tom Rhoads—creates a space for participants to feel supported as they let go of automatic reactive patterns and tendencies. They will take on courageous new ways of thinking, communicating, and being in situations personally and professionally in their journey and quest for mastery.
The Academy combines group sessions, one-on-one executive coaching, as a forum for addressing:
- Aspirations
- Goals
- Objectives
- Frustrations (e.g., feeling stuck or overwhelmed)
- Extraordinary growth
The Breakthrough Academy will challenge participants to expand their thinking patterns, and their beliefs about what is possible, and take full accountability for their learning and results.
Why the Breakthrough Academy?
A key aspect of the Breakthrough Academy is “the breakthrough.” The new results that each participant is committed to achieving through their investment in themselves and the Academy. The work of personal transformation requires a commitment that is often deemed unreasonable by people who expect traditional training and development program approaches yet withhold the personal commitment to take themselves on in the process. The inner work of observation, reflection and intentional creation and implementation of growth plans provides extraordinary learning, results and sense of freedom that can be replicated and sustained in other areas of participants’ life and over time.
Essentials of Effective Leadership
5-week course
Chamber members: $695/person
Future Chamber members: $895/person
Great leaders need to constantly sharpen and improve their skills. Companies that continually develop these leaders are more likely to retain them and those they manage. Essentials of Effective Leadership is a five-session program that immerses attendees into the effective leader’s model of humility, intention, accountability and integrity.
Diamond Credit Union’s Greg Keck reflected on the positive impact Essentials of Effective Leadership training made on him and his leadership skills.
“I have begun to ‘declare the change’ on a consistent basis. My team has noticed this and has been responding well to it,” he said.
Emotional Intelligence in The Workplace
2-day course
Chamber members: $295/person
Future Chamber members: $350/person
Today, employees are confronted with never ending change and a lack of clarity as businesses position themselves for success in an ever-changing business climate. Emotional intelligence is more important today than any time in the last 50 years. The Carnegie Institute of Technology found that 85% of financial success was due to people skills or skills highly related to emotional intelligence.
The technical skills that helped secure your current position may not guarantee your continual growth and relevancy in the organization. If you aspire to be a successful leader, there’s an emotional element you need to consider. According to Harvard Business School, emotional intelligence “accounts for nearly 90% of what sets high performers apart from peers with similar technical skills and knowledge.” It’s what helps employees successfully coach teams, manage stress, manage change, deliver feedback and collaborate with others.
“GRCA’s EI Program gave our team a common language to interpret internal and
external interactions. This common language helped us open up with each other and
vendors, moving us towards solutions and away from conflict. I highly recommend
it for mid-level managers and others who have a lot of people-facing work,” said Jeremy Zaborowski.
Lessons in Leadership: Excellence in Execution
6-week course
Chamber members: $1,500/person
Future Chamber members: $1,875/person
It’s time to prepare your company leaders to reach the next level of confidence and competence.
During Lessons in Leadership: Excellence in Execution, attendees will not only do that, but also will enhance their listening, coaching and presentation skills. Tools gained and utilized in this six-week course increase group synergy that will lead to fewer turnovers.
Learning Objectives include:
- Understanding leadership vs. management
- Setting expectations and accountability
- Enhancing listening skills
- Developing effective coaching skills
- Enhancing presentation skills
- Practicing effective strategic thinking
- Solving problems and making decisions
Lessons in Leadership: Leading Today’s Workforce
6-week course
Chamber members: $1,500/person
Future Chamber members: $1,875/person
Keep the momentum going by sending your employees to Lessons in Leadership: Leading Today’s Workforce. This six-week course will hit all the high notes when in comes to being a great leader. From coaching for improved performance to counseling correction, these interactive sessions will give you the advanced skills to be successful in today’s work environment.
Car Tech’s Pam Voydik said she gained many new tools from the class.
“The classes are a cornucopia of tools for any leader — new ways to problem solve, strategize
on project and conducting proper interviews. It offers something for everyone,” she said.
Learning objectives include:
- Building effective teams
- Thriving during change
- Listening power for leaders
- Coaching for improved performance
- Counseling for correction
- Creating and building a high-performance culture
- Advanced time management for leaders
- The five dysfunctions of a team and how to avoid them
Sales Methods & Mastery Training Program
2-day course
Chamber members: $795/person
Future Chamber members: $995/person
This two-day course is ideal for anyone who has a career in sales. From sales professionals to sales managers with any level of experience, there is something for everyone. You will learn easy-to-use tips, techniques and methods to level up your sales performance immediately. Sales objections become opportunities instead of obstacles with mastery methods that anyone can apply. Make your sales easier with an efficient process of selling starting with the cold call and ending with a closed deal all while creating a great customer experience.
Day One Learning Objectives Include:
- The Art & Science of Selling
- Becoming an Order Maker instead of An Order Taker
- Creating Value Propositions
- Creating Sales KPIs & Metrics
- The Process for Closing the Deal
- The Process of Asking for Referrals
- Creating the Customer Experience
Day Two Learning Objectives Include:
- Developing Your Confidence
- Understanding the Four Types of Sales Objections
- How to Control the Objection Process
- Knowing the Difference between Objection and Rejection
- Mastering the Self-Disclosure Loop
- Learning the HELP Method
- Getting Micro Commitments
Computer skills Training
computer skill training offerings:
- Intro to Microsoft Excel
- Intro to Microsoft Access
- Intermediate Microsoft Excel
- Advanced Microsoft Excel
- What’s New is MS Office
- Intermediate Microsoft Excel
- Advanced Microsoft Excel
- Intro/Advanced Word
- Intermediate Microsoft Access
- Advanced Microsoft PowerPoint
- Intro to Microsoft Excel
- Intermediate Microsoft Excel
- Advanced Microsoft Excel
- What’s New in MS Office
To check when we’re offering these programs next, check out our Training Calendar, or call 610-898-8386 for more information.
Practical Project Management Workshop
GRCA & NEBerks Chamber Members: $250/person
Future GRCA Members: $300/person
Training is WEDnet eligible
How You Will Benefit
Projects represent much of the work done in today’s organizations. Unfortunately, many organizations devote valuable resources, including employees’ time, to poorly conceived and implemented projects that do not achieve meaningful goals or are never completed. In fact, a study by PricewaterhouseCoopers found that fewer than 3% of companies successfully completed all of their projects. The effects of poorly conceived and implemented projects can be devastating to company success. The Harvard Business Review reported that the failure of IT projects in the United States costs $50 to $150 billion each year. Effective project management is essential if organizations are to succeed in today’s rapidly changing and highly competitive environment.
Learning to manage projects effectively not only benefits your organization, it benefits you. Today’s organizations rely on employees who can carry a project through from inception to completion, on time and on budget, making a more efficient use of resources and achieving a quality outcome. Thus, being able to manage projects successfully makes you more valuable to your organization and improves your career prospects by providing you with a critical skill.
Course Objectives
Successful completion of this course will increase your ability to:
- Carry out the four stages of a project.
- Understand what makes a project succeed.
- Initiate and define a project.
- Plan steps to move a project forward.
- Keep a project on track.
- Bring a project to a close and evaluate its success.
Who should attend
This workshop will benefit you enormously if you are new to project management, a supervisor or manager who is leading a project or an employee who is contributing to the completion of a project.
GRCA Executive Leadership Academy
The Greater Reading Chamber Alliance (GRCA) has designed an in-person professional development program for both current and emerging leaders to level up their leadership skills. In the Executive Leadership Academy learners will be challenged to expand their current skills and perceptions of what is possible and how leaders can shape the organization to leverage power, presence, and influence to achieve extraordinary results and high performance.
Today’s leaders must constantly learn and adapt to the ever-changing environment. The Executive Leadership Academy is designed to help you unleash your full potential as a leader. Through a combination of discussion-based learning, personal reflection, and interaction with other impassioned leaders you will be prepared to lead in an increasingly complex business environment.
Course 1: Effective Executive Leadership for High Performance
In this opening course of the Executive Leadership Academy series, participants explore key concepts required to cultivate an organization focused on high performance and creating competitive advantage in the marketplace. Topics explored will include external environmental influences, corporate culture, effective leadership styles, organizational communications, and employee motivation.
In this course, you will learn the following executive leadership skills. How to:
- Create high performance through maximizing organizational efficiency and effectiveness
- Hone your leadership skills & style to achieve organizational goals and execute strategies
- Gain insights and advantages by assessing the external influences on your organization
- Assess how corporate culture enhances or hinders your organization’s performance
- Apply motivational techniques and effective communications to drive workplace results and employee engagement across a diverse workforce
Course 2: Dynamic Strategic Planning for Competitive Advantage
This second course in the Executive Leadership Academy series will enhance organizational leaders’ ability to build and nurture effective teams, while successfully managing workplace conflict and resistance. In addition, the course aims to help leaders with appropriate organizational alignment or re-alignment through skillful change management that embeds the change into the fabric of the organization.
In this course, you will learn the following executive leadership skills. How to:
- Develop and lead effective, goal-directed teams to promote productivity, engagement, and a culture of creativity & innovation
- Identify and implement effective change initiatives to align strategy, structure, and culture
- Overcome resistance to teamwork and change initiatives
- Navigate successful conflict resolution to create those ‘win-win’ results
- Ingrain teamwork and change initiatives into your organization’s culture, structure, and processes
Course 3: Leading Transformational Change & Optimizing Teamwork
This course in the Executive Leadership Academy series will unlock the mystery of strategic management, demonstrating how it can be effectively employed throughout the organization to build competitive advantage and create consistent high performance, leading to innovation and continuous improvement. Participants will examine how strategy formulation tools, coupled with comprehensive external and internal situational analyses lead to dynamic goals & objectives, and the strategies & tactics required to attain them. This course will also address strategy implementation, as well as the strategic controls & metrics necessary to ensure progress toward goal attainment.
In this course, you will learn the following executive leadership skills. How to:
- Apply the strategic management framework to identify sources of competitive advantage and innovation for your organization
- Address the three key questions of strategy formulation that lead to high performance and organizational success
- Develop meaningful strategic management tools within your organization to identify key opportunities to be exploited and threats to be mitigated
- Establish goals and objectives and the strategies and tactics to support them that will lead to a strong market position and continuous improvement
- Gain buy-in among multiple stakeholders to successfully implement strategies and achieve goals & objectives
Course 4: Financial Analysis & Planning for Strategic Leaders
This Executive Leadership Academy course will prepare participants to understand the financial impact of business decisions as reflected on commonly used financial statements. The course will provide an overview of the balance sheet, income statement, and statement of cash flows, as well as the interaction among them. The course will also address the role of the budget in the financial management process, as well as methods to measure and compare organizational financial performance.
In this course, you will learn the following executive leadership skills. How to:
- Analyze the financial implications of management decisions
- Read a balance sheet, income statement and cash flows to assess financial performance
- Compare and contrast financial performance using common tools, such as ratio analysis
- Use standard budgeting processes and assessment tools
CAPSTONE: Developing Professional Executive Presence & Personal Communications
This final course in the Executive Leadership Academy series will culminate in a final team project and presentation which encapsulates the skills honed throughout the ELA series of courses. Throughout this course, participants will sharpen their written communications for the workplace, as well as their executive presence, presentation & public speaking skills.
Customized professional Development Programs
If the above training options are not quite suiting the needs of your company, GRCA offers Customized Professional Development Programs. Provide an out-of-the-box training solution for your team, your department or multiple teams within your organization to experience a professional development program together. Customized training can be held in our facility or on-site at your location.
To learn more about customizing your professional development experience, contact Mark Dolinski, VP of Training & Professional Development, at 610.898.8386.
Workplace ESL
Good communication in the workplace is the key to success. If you have a language barrier, Greater Reading Chamber Alliance’s ESL training can help facilitate good communication and understanding in your workplace.
In an ever-diverse workplace, GRCA’s ESL training can give your employees the support and confidence they need to communicate. These trainings are fully customizable based on your company’s industry, priorities and, of course, the needs of your employees.
Contact Mark Dolinski, VP of Training & Professional Development, at 610.898.8386 for a complimentary conversation on ESL training options.
Training opportunities are open to all Greater Reading businesses, GRCA members receive special discounts. To learn more about our professional training and development offerings, contact Mark Dolinski, VP of Training & Professional Development, at 610.898.8386.